Start with the essentials
Installation, access and the core concepts.
Find documentation for setting up agents, connecting channels and managing the work in Salesforce.
Documentation links open the Help Center in a new tab.
Installation, access and the core concepts.
Turn business requirements into configuration.
Find the setup guide for your audience and channel.
Understand credits, settings and the records available to review.
Review REDA AI release notes, or browse the release history by product across the REDA suite.
For help with your setup, contact the support team with the question and the steps you have tried.
Contact support →