Master Subscription Agreement
& Terms of Use

B1. Provision of Services

Subject to this Agreement, payment of Fees, and the limitations of the applicable Subscription Plan, Provider grants Client a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to: (a) install and use the Managed Package within Client's Salesforce organisation; (b) deploy AI Agents up to the agent limit specified in Client's Subscription Plan; (c) access and use AI-powered features up to Client's Credit allocation; and (d) access the Services through channels permitted by Client's Subscription Plan.

B2. Salesforce Platform Dependency

The Services are built on and require the Salesforce platform. Client is solely responsible for maintaining a valid Salesforce licence. Provider accepts no liability for any unavailability, degradation, or change in the Services arising from: (a) Salesforce platform outages or maintenance; (b) changes to Salesforce APIs, platform features, or policies; (c) Client's failure to maintain a current Salesforce subscription; or (d) AppExchange policy changes affecting the Managed Package. Client agrees that its access to the Services is subject to Salesforce's terms and that Salesforce's policies take precedence over this Agreement with respect to the underlying platform.

B3. AI Engine Dependency

The Services use third-party AI infrastructure. Provider does not warrant that: (a) AI-generated outputs will be accurate, complete, error-free, or appropriate for Client's specific use case; (b) the AI Engine will remain available without interruption; or (c) the AI Engine model version will remain constant. Provider reserves the right to change the AI Engine at any time without notice, provided that material changes that significantly degrade output quality shall be communicated via email with reasonable notice. Client acknowledges the inherent limitations of AI-generated content and agrees not to rely solely on AI outputs for high-stakes decisions without independent human verification.

B4. Subscription Plans and Agent Limits

The Services are offered in tiers as described on Provider's pricing page. Each plan specifies a maximum number of AI Agents that may be deployed concurrently. Deployment of Agents in excess of the plan limit is not permitted. Client may upgrade its plan at any time; downgrading is available at the next renewal date. Plan features are subject to change with ninety (90) days' notice for material changes affecting active subscribers.

B5. Trial Plan

Provider may offer a Trial Plan at no charge, which provides: five hundred (500) Credits, a limit of one (1) Agent, access restricted to the Internal channel only, and a term of thirty (30) days from activation. Trial access is provided on an "as-is" basis with no SLA or uptime commitment. Trial Credits expire at the end of the trial period and are not refundable or transferable. Each legal entity is entitled to one Trial Plan only. Provider reserves the right to terminate or modify the Trial Plan at any time.

B6. Support

Provider shall provide support services in accordance with Client's Subscription Plan: (a) Trial — community support only; (b) Growth — general support via standard channels; (c) Business — dedicated Account Executive support; (d) Enterprise — dedicated Implementation team and consulting hours as specified in the Order Form; (e) Enterprise+ — white-glove support as specified. Support terms and SLAs are detailed in Provider's Support Policy, which may be updated from time to time.

B7. Updates and Modifications

Provider may update, modify, or enhance the Services at any time. Provider will use commercially reasonable efforts to: (a) provide advance notice of updates that may affect Client workflows; (b) maintain backward compatibility where feasible; and (c) provide release notes for significant changes. Emergency security patches may be deployed without prior notice.

C1. Fees

Client shall pay all Fees set out in the applicable Order Form. All paid Subscription Plans are billed on an annual basis only. No monthly billing option is available. Fees are stated in United States Dollars and are exclusive of applicable taxes.

C2. Credit Allocation and Consumption

Credits are consumed upon each AI interaction. The Credit cost per interaction depends on complexity and is estimated in Provider's Documentation. These estimates are indicative only and actual consumption may vary.

C3. Credit Rollover Policy

For paid Subscription Plans (Growth, Business, Enterprise, Enterprise+): unused Credits at month-end roll over to the following month, subject to a cap of two times (2×) the monthly Credit allocation for that plan. Rolled-over Credits in excess of the cap are forfeited. Credits do not roll over across annual renewal periods. Trial Plan Credits and Top-Up Credits do not roll over under any circumstances.

C4. Top-Up Credits

Client may purchase additional Credits beyond the plan allocation at a rate of $0.030 per Credit, subject to a minimum purchase of 25,000 Credits ($750). Top-Up Credits: (a) are consumed prior to plan Credits in each billing cycle; (b) do not roll over at month-end or at renewal; (c) are non-refundable; and (d) may be purchased through the Services dashboard or by contacting Provider.

C5. Payment Terms

All Fees are due and payable in full upon execution of the Order Form or, for renewals, on the renewal date. Provider reserves the right to suspend access to the Services if payment is not received within fifteen (15) days of the due date. Overdue amounts shall accrue interest at a rate of 1.5% per month (or the maximum rate permitted by law, if lower), compounding monthly from the due date until full payment is received.

C6. Taxes

All Fees are exclusive of taxes. Client is responsible for all sales, use, VAT, GST, and similar taxes, excluding taxes on Provider's net income. If Provider is required by law to collect taxes, they will be added to invoices and are payable by Client unless Client provides a valid exemption certificate.

C7. Fee Changes

Provider may adjust Fees upon ninety (90) days' written notice prior to the next annual renewal date. For third-party cost increases passed through to Client, thirty (30) days' written notice shall be provided. Continued use of the Services after the effective date of a price change constitutes acceptance.

C8. Disputed Invoices

Client must notify Provider in writing of any good-faith dispute regarding an invoice within fifteen (15) days of receipt. Disputed amounts shall be held in good faith while parties work to resolve the dispute; undisputed amounts remain immediately payable.

D1. Provider Warranties

Provider warrants that: (a) it has the authority to enter into this Agreement; (b) the Services will perform materially in accordance with the Documentation under normal use conditions; (c) it will implement and maintain commercially reasonable security measures to protect Client Data; and (d) it will not knowingly introduce malicious code into the Services.

D2. Client Warranties

Client warrants that: (a) it has the authority to enter into this Agreement; (b) it has obtained all necessary rights, consents, and permissions to submit Client Data to the Services; (c) use of Client Data by Provider in accordance with this Agreement will not violate any applicable law or infringe any third-party rights; and (d) it will comply with all applicable laws in its use of the Services.

D3. Disclaimer of Warranties

Except as expressly set forth in Section D1, the Services are provided "as is" and "as available." Provider expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including: (a) any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement; (b) any warranty that the Services will be uninterrupted, error-free, or free of defects; (c) any warranty regarding the accuracy, reliability, timeliness, or completeness of AI-generated outputs; and (d) any warranty regarding the suitability of AI outputs for any particular business decision or regulatory context.

E1. Exclusion of Consequential Damages

In no event shall either party be liable to the other for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, loss of goodwill, business interruption, or the cost of substitute services, even if the party has been advised of the possibility of such damages and regardless of the theory of liability (contract, tort, strict liability, or otherwise).

E2. Cap on Liability

Provider's total cumulative liability to Client under or in connection with this Agreement, regardless of cause or form of action, shall not exceed the greater of: (a) the total Fees actually paid by Client to Provider during the twelve (12) months immediately preceding the event giving rise to the claim; or (b) One Hundred United States Dollars ($100).

E3. Essential Basis

The parties acknowledge that the limitations of liability in this Section E reflect a reasonable allocation of risk between the parties and are an essential element of the basis of the bargain between them. These limitations apply regardless of whether any remedy fails of its essential purpose.

E4. Exceptions

Nothing in this Agreement shall limit or exclude liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable law; or (d) Client's obligation to pay Fees.

F1. Obligations

Each party agrees to: (a) hold the other party's Confidential Information in strict confidence using no less than the same degree of care used to protect its own confidential information, but in no event less than reasonable care; (b) not disclose Confidential Information to any third party without the disclosing party's prior written consent; and (c) use Confidential Information solely for the purpose of performing or exercising rights under this Agreement.

F2. Permitted Disclosures

A party may disclose Confidential Information: (a) to its employees, contractors, and professional advisors who have a need to know and are bound by confidentiality obligations no less protective than this Agreement; (b) as required by law, court order, or regulatory authority, provided the disclosing party provides prompt prior written notice (where permitted) to enable the other party to seek a protective order; or (c) in connection with enforcing its rights under this Agreement.

F3. Exclusions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no breach of this Agreement; (b) was rightfully known to the receiving party before disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed by the receiving party without use of Confidential Information.

F4. Pricing Model Confidentiality

Client specifically acknowledges that Provider's Credit-to-token conversion ratio, AI Engine cost structure, and infrastructure pricing are Provider's Confidential Information. Client agrees not to attempt to reverse-engineer, calculate, or disclose Provider's cost structure. This obligation survives termination of this Agreement.

F5. Residuals

Nothing in this Agreement restricts either party from using Residuals retained in the unaided memory of individuals who have had access to the other party's Confidential Information in the normal course of performing work under this Agreement, provided no deliberate memorisation occurred.

G1. Provider IP

Provider retains all IP Rights in and to the Services, Provider Materials, Managed Package, AI Engine integrations, Documentation, and Resultant Data, including all modifications, enhancements, and derivative works thereof. No IP Rights in Provider Materials are transferred to Client under this Agreement. Client's subscription grants a limited right to use the Services as set out in Section B1 only.

G2. Client Data Ownership

Client retains all IP Rights in Client Data. Client grants Provider a limited, non-exclusive, royalty-free licence to use Client Data solely to: (a) provide, maintain, and improve the Services for Client; (b) generate Resultant Data; and (c) comply with applicable law. Provider shall not use Client Data to train AI models without Client's prior written consent.

G3. AI Output Ownership

As between the parties, Client owns outputs generated by the Services in direct response to Client's prompts and inputs ("AI Outputs"), subject to: (a) any applicable laws governing AI-generated content in Client's jurisdiction; (b) Provider's retention of rights in the underlying Provider Materials; and (c) the disclaimer in Section D3 regarding accuracy. Provider makes no representation that AI Outputs are original or free from third-party claims.

G4. Feedback

If Client provides Provider with suggestions, ideas, improvements, or feedback regarding the Services ("Feedback"), Client grants Provider an irrevocable, perpetual, royalty-free, worldwide licence to use, incorporate, and exploit such Feedback in any manner without restriction or compensation to Client.

G5. Restrictions

Client shall not: (a) copy, modify, adapt, or create derivative works of the Managed Package or Provider Materials; (b) reverse engineer, decompile, or disassemble the Services except as expressly permitted by applicable law; (c) sublicense, resell, rent, or transfer access to the Services to any third party; (d) use the Services to build a competing product or service; (e) remove or obscure proprietary notices; or (f) use automated scraping, crawling, or extraction tools against the Services.

G6. Marks

Neither party shall use the other's trademarks, logos, or trade names without prior written consent, except as required for AppExchange listing requirements or as expressly permitted in writing.

H1. Data Controller / Processor

With respect to Personal Information within Client Data, Client acts as the data controller and Provider acts as a data processor. Provider shall process Personal Information only on Client's documented instructions and in accordance with this Agreement and applicable data protection law.

H2. Provider Obligations

Provider shall: (a) implement and maintain appropriate technical and organisational security measures to protect Personal Information against unauthorised access, disclosure, alteration, or destruction; (b) not process Personal Information for any purpose other than providing the Services; (c) not sell or rent Personal Information to third parties; (d) notify Client without undue delay (and in any event within 72 hours) upon becoming aware of a Personal Data breach affecting Client Data; and (e) assist Client with data subject requests as required by applicable law.

H3. Sub-processors

Client acknowledges and consents to Provider's use of sub-processors, including AI infrastructure providers, cloud hosting providers, and Salesforce platform services. Provider shall: (a) maintain an up-to-date list of sub-processors available upon request; (b) impose data protection obligations on sub-processors equivalent to those under this Agreement; and (c) notify Client at least thirty (30) days before adding material new sub-processors affecting Personal Information. Client may object to new sub-processors within fifteen (15) days; if the parties cannot agree, Client's sole remedy is termination with a pro-rata fee refund for the unused subscription period, notwithstanding Section C7.

H4. Data Retention

Provider retains Client Data for the duration of the Subscription Term and for up to ninety (90) days following termination, after which Client Data shall be deleted or anonymised. Client may request earlier deletion subject to Provider's technical capabilities. Resultant Data may be retained indefinitely.

H5. Cross-Border Transfers

Client acknowledges that the Services may involve the transfer of Personal Information to countries outside Client's jurisdiction, including transfers to AI infrastructure providers. Such transfers shall be made in accordance with applicable data protection law and appropriate safeguards (e.g., Standard Contractual Clauses where required).

I1. Provider Indemnification

Provider shall defend, indemnify, and hold harmless Client from and against any third-party claim alleging that the Managed Package, as delivered by Provider and used in accordance with this Agreement, directly infringes a third party's IP Rights. This obligation does not apply where the claim arises from: (a) Client's modification of the Managed Package; (b) Client's combination of the Services with third-party products not approved by Provider; (c) Client's use of the Services in violation of this Agreement; or (d) AI Outputs or Client Data.

I2. Client Indemnification

Client shall defend, indemnify, and hold harmless Provider and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, and costs (including reasonable legal fees) arising from: (a) Client's use of the Services in violation of this Agreement or applicable law; (b) Client Data, including any claim that Client Data infringes third-party IP Rights or privacy rights; (c) Client's reliance on AI Outputs for business, professional, legal, or regulatory decisions; (d) Client's configuration of AI Agents; or (e) any breach of Client's warranties under Section D2.

I3. Indemnification Procedure

The indemnified party shall: (a) promptly notify the indemnifying party of any claim for which indemnification is sought; (b) grant the indemnifying party sole control over the defence and settlement of the claim; and (c) cooperate reasonably at the indemnifying party's expense. The indemnified party may participate in the defence at its own expense. No settlement may be entered without the indemnified party's prior written consent where it imposes obligations on, or admits liability of, the indemnified party.

J1. Term

This Agreement commences on the Effective Date and continues until all Subscription Plans and Order Forms have expired or been terminated. Each Order Form specifies an initial term of twelve (12) months ("Initial Term") and shall automatically renew for successive twelve (12)-month terms ("Renewal Terms") unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term.

J2. Termination for Material Breach

Either party may terminate this Agreement upon written notice if the other party: (a) materially breaches this Agreement and fails to cure such breach within thirty (30) days of receiving written notice specifying the breach in reasonable detail; or (b) becomes insolvent, makes an assignment for the benefit of creditors, files for bankruptcy, or has a receiver appointed. Provider may terminate immediately for non-payment beyond thirty (30) days overdue.

J3. Effect of Termination

Upon termination or expiry: (a) all rights granted to Client under this Agreement terminate immediately; (b) Client shall cease using the Services and uninstall the Managed Package; (c) each party shall return or destroy the other's Confidential Information on request, except as required by law; (d) all outstanding Fees become immediately due and payable; (e) Client's access to Credits is forfeited with no refund; and (f) Sections A, C, D3, E, F, G1, G4, G5, G6, I, J3 and K survive indefinitely.

J4. Survival

K1. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute arising under or in connection with this Agreement shall be submitted to binding arbitration administered under applicable arbitration rules. Venue for any judicial proceedings (including enforcement of arbitration awards or injunctive relief) shall be in the Federal District Court for the District of Wilmington, Delaware, and each party irrevocably consents to the personal jurisdiction of such courts.

K2. Non-Solicitation

During the term of this Agreement and for a period of twelve (12) months following termination or expiry, neither party shall directly or indirectly solicit, recruit, or hire any employee or contractor of the other party who was involved in the performance of this Agreement, without the prior written consent of the other party. In the event of a breach of this provision, the breaching party shall pay liquidated damages equal to one and one-half times (1.5×) the relevant individual's annualised compensation, which the parties agree represents a reasonable estimate of damages and not a penalty.

K3. Force Majeure

Neither party shall be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including natural disasters, acts of government, pandemics, labour disputes, telecommunications failures, or actions of third-party service providers (including Salesforce platform outages or AI infrastructure provider outages). The affected party shall notify the other party promptly and use commercially reasonable efforts to resume performance.

K4. Entire Agreement and Order of Precedence

This Agreement, together with all applicable Order Forms, constitutes the entire agreement between the parties with respect to the Services and supersedes all prior agreements, representations, and understandings. In the event of a conflict, Order Forms shall take precedence over this Agreement, which shall take precedence over any Documentation or other materials. No modification shall be effective unless in writing and signed by authorised representatives of both parties.

K5. Assignment

Neither party may assign or transfer this Agreement or any rights or obligations hereunder without the other party's prior written consent, which shall not be unreasonably withheld. Notwithstanding the foregoing, either party may assign this Agreement without consent in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee agrees in writing to be bound by this Agreement. Any purported assignment in violation of this section is void.

K6. Severability and Waiver

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The parties shall negotiate in good faith a valid replacement provision that most closely approximates the intent of the invalid provision. No waiver of any breach or default constitutes a waiver of any subsequent breach or default.

K7. Notices

All notices under this Agreement shall be in writing and delivered by: (a) email to the address on the Order Form (effective on confirmed receipt); (b) nationally recognised overnight courier; or (c) certified mail (return receipt requested). Notices to Provider shall be addressed to: REDA One LLC, 5 Independence Way, Suite 300, Princeton, NJ 08540, Attn: Legal. Email: legal@reda.one.

K8. Independent Contractors

The parties are independent contractors. Nothing in this Agreement shall be construed to create a partnership, joint venture, agency, employment, or franchise relationship between the parties.

K9. Counterparts and Electronic Signatures

This Agreement may be executed in one or more counterparts, each of which shall be deemed an original. Electronic signatures, including click-through acceptance, shall be deemed legally equivalent to manual signatures for all purposes.

1.1 Eligibility

The Services are designed for business use only. To access the platform, you must: (a) be at least 18 years of age; (b) be acting on behalf of a duly organised legal entity; (c) have authority to bind that entity to these Terms; (d) hold a valid Salesforce licence applicable to the Services; and (e) not be prohibited from receiving the Services under any applicable law, including applicable export controls.

1.2 Account and Access Credentials

Your access to the platform is managed through your Salesforce organisation credentials and the Managed Package. You are responsible for: (a) maintaining the confidentiality of all credentials used to access the platform; (b) all activities occurring through your Salesforce organisation; (c) ensuring that all Users of your organisation comply with these Terms; and (d) promptly notifying Provider at security@reda.one if you become aware of any unauthorised access to your account or the Services.

1.3 Website Access

Access to the REDA AI website is provided for informational purposes only. Provider reserves the right to restrict, suspend, or terminate website access at any time without notice. Website content is provided "as is" with no warranty of accuracy, completeness, or currency.

2.1 Credit-Based Model

The REDA AI platform operates on a credit-based consumption model. Credits are the unit of measure for AI interactions within the platform. Your Subscription Plan determines your monthly Credit allocation. Credits have no monetary face value, are not redeemable for cash, and are not transferable between organisations.

2.2 Annual Billing Only

All paid Subscription Plans require an annual commitment. There is no monthly billing option. By subscribing, you commit to the full annual fee regardless of actual usage levels. Unused Credits within a plan year do not result in refunds.

2.3 Credit Consumption and Monitoring

Credit consumption is tracked in real-time through the Services dashboard. You are responsible for monitoring your Credit consumption and configuring per-user, per-agent, and per-prompt limits using the governance controls provided within the platform. Provider is not liable for over-consumption resulting from failure to use available governance controls.

2.4 Budget Controls and Caps

The platform includes tools to set spending limits at the user level, agent level, and prompt level. Provider strongly recommends using these controls in production deployments. Activation of budget controls is Client's responsibility. Provider will not compensate for Credits consumed in excess of internally desired limits where budget controls were available but not configured.

2.5 Top-Up Credits

Top-Up Credits may be purchased in addition to plan Credits. Top-Up Credits: (a) are consumed before plan Credits in each cycle; (b) expire at the end of each calendar month; (c) cannot be refunded under any circumstances; and (d) must be purchased in minimum lots of 25,000 Credits. Purchasing Top-Up Credits does not extend the plan term or affect the annual renewal date.

3.1 Permitted Uses

You may use the Services solely for your organisation's legitimate internal business purposes in connection with your Salesforce CRM operations, customer service workflows, sales processes, and related business functions as described in the Documentation.

3.2 Prohibited Uses

You shall not use the Services to:

• Harmful or illegal content: Generate, distribute, or process content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or violates any applicable law or regulation.
• Deception: Deploy AI Agents in a manner designed to deceive end users into believing they are interacting with a human being without appropriate disclosure.
• Privacy violations: Process Personal Information in violation of applicable data protection law or without appropriate legal basis.
• Regulatory non-compliance: Use AI outputs as the sole basis for decisions subject to regulatory requirements (including credit, employment, healthcare, or insurance decisions) without required human oversight.
• Security attacks: Attempt to probe, scan, or test the security of the Services; attempt to gain unauthorised access; introduce malware, viruses, or harmful code; or interfere with the Services' operation.
• Reverse engineering: Attempt to reverse engineer, decompile, or extract Provider's AI models, prompt engineering, or cost structure.
• Competitive intelligence: Use the Services to build, benchmark, or improve a competitive AI or CRM product.
• Spam and unsolicited communications: Use AI Agents to generate or send unsolicited bulk communications.
• Excessive automated access: Use automated tools to access the Services at volumes that materially exceed normal usage patterns for your plan, without prior written authorisation.
• Circumventing controls: Attempt to bypass, disable, or circumvent any governance controls, usage limits, credit caps, or security features of the Services.

3.3 Enforcement

Provider reserves the right to investigate suspected violations of this Acceptable Use Policy. Upon determining a violation has occurred, Provider may: (a) immediately suspend or terminate access to the Services; (b) remove or disable violating content or configurations; (c) report violations to law enforcement where required or appropriate; and (d) pursue all available legal remedies. Suspension or termination for violation of this policy does not entitle Client to any refund.

4.1 Nature of AI Outputs

The Services use large language model (LLM) technology to generate AI outputs. You acknowledge and accept that AI outputs: (a) are probabilistic and may be inaccurate, incomplete, biased, or inconsistent; (b) may vary for identical or similar inputs across different interactions; (c) reflect training data with a knowledge cutoff that may not capture recent events; (d) may generate content that, while appearing authoritative, requires independent expert verification before use in professional, legal, financial, medical, or compliance contexts; and (e) are not a substitute for qualified professional advice.

4.2 Human Oversight Responsibility

You accept full responsibility for implementing appropriate human oversight of AI-generated outputs before acting on them, particularly in contexts involving: customer commitments, pricing decisions, legal representations, compliance determinations, employment actions, credit decisions, or any decision with material business or regulatory consequences. Provider expressly disclaims liability for harm arising from Client's over-reliance on AI outputs without appropriate human review.

4.3 AI Engine Variability

Provider uses third-party AI infrastructure to power the Services. The specific AI model(s) and version(s) used are subject to change without notice. Changes in the AI Engine may cause variations in output quality, style, length, or capability. Provider shall use commercially reasonable efforts to maintain output quality, but does not guarantee consistency across AI Engine changes. Model changes are an inherent operational aspect of AI-powered services and do not constitute a breach of contract.

4.4 Prompt Engineering and Agent Configuration

The quality of AI outputs is materially affected by how AI Agents are configured and how prompts are structured. You are responsible for: (a) configuring system prompts appropriately for your use case; (b) testing AI Agent behaviour before production deployment; (c) implementing guardrails and output validation appropriate to your risk profile; and (d) monitoring deployed AI Agents on an ongoing basis.

4.5 No Regulated AI Advice

REDA AI outputs do not constitute legal, financial, medical, tax, compliance, investment, or other professional advice. Outputs generated by the Services should not be relied upon as a substitute for consultation with appropriately qualified and licensed professionals. Provider accepts no liability for decisions made on the basis of AI outputs in regulated professional contexts.

4.6 Third-Party AI Infrastructure

The Services depend on third-party AI infrastructure providers. Provider is not responsible for: (a) the terms, policies, or practices of third-party AI providers; (b) changes to third-party AI models that affect output quality; (c) outages or degradations caused by third-party AI infrastructure; or (d) data processing practices of third-party AI providers, which are governed by their own data processing agreements and privacy policies.

5.1 Website Content

All content on the REDA AI website — including text, graphics, logos, icons, images, and software — is the property of REDA One LLC or its licensors and is protected by applicable copyright, trademark, and other IP laws. You may access and view website content for informational purposes only. You may not reproduce, distribute, modify, or create derivative works from website content without express written permission.

5.2 REDA AI Marks

"REDA AI", "REDA One", and associated logos and product names are trademarks and service marks of REDA One LLC. Nothing in these Terms grants any licence to use REDA One LLC's marks. Unauthorised use of REDA AI marks is strictly prohibited.

5.3 User Content

You retain all IP Rights in content you submit to or through the Services. By submitting content, you grant Provider a non-exclusive licence as described in Section G2 of the MSA. You represent and warrant that you have all necessary rights to submit such content and that doing so does not infringe any third-party rights.

6.1 Privacy Policy

Your use of the website and platform is subject to Provider's Privacy Policy, the terms of which are incorporated herein by reference. By using the Services, you consent to data practices described in the Privacy Policy. The Privacy Policy is available at redaone.ai/privacy-policy.

6.2 Website Cookies and Analytics

The REDA AI website uses cookies and similar technologies for analytics, performance, and functionality purposes. Non-essential cookies are deployed only with your consent as collected through the cookie consent mechanism on the website. You may withdraw consent or manage cookie preferences at any time through your browser settings or the cookie preference centre.

6.3 Data Submitted to AI

Data you submit to AI Agents within the platform — including Salesforce CRM data, customer information, and conversation content — is processed in accordance with Section H of the MSA and Provider's Privacy Policy. You are solely responsible for ensuring that submission of such data to the Services is lawful under applicable data protection law and consistent with any commitments you have made to data subjects.

7.1 Changes to Terms

Provider reserves the right to update these Terms of Use at any time. Updated Terms will be posted at this URL with a revised effective date. For material changes, Provider will notify active subscribers by email at least thirty (30) days before the changes take effect. Your continued use of the Services or website after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree to revised Terms, you must discontinue use of the Services and provide notice of non-renewal.

7.2 Service Availability

Provider does not warrant uninterrupted or error-free availability of the website or Services. Scheduled maintenance windows will be communicated in advance where practicable. Provider shall not be liable for any losses arising from website downtime, platform unavailability, or Salesforce AppExchange outages.

7.3 Links to Third-Party Sites

The REDA AI website may contain links to third-party websites. These links are provided for convenience only. Provider does not control, endorse, or accept responsibility for the content, privacy practices, or terms of third-party websites. Access to linked sites is at your own risk.

7.4 Export Controls

The Services may be subject to export control laws and regulations. You agree not to export, re-export, or transfer the Services or any AI outputs to countries, entities, or individuals subject to applicable export control restrictions without obtaining required governmental approvals.

8.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. Disputes shall be resolved in accordance with the dispute resolution procedures in Section K1 of the Master Subscription Agreement.

8.2 Entire Agreement

For subscribers, these Terms form part of the Master Subscription Agreement (Part I above) and are governed by its terms. For non-subscribers accessing the website only, these Terms constitute the entire agreement between the parties with respect to website use.